? Frequently Asked Questions

Find answers to common questions about Ilmify and how it can help your Islamic institution go digital.

? General Question

What is Ilmify?

Ilmify is a digital platform designed for Islamic schools and institutions to manage academics, track spiritual development, and improve communication among admins, teachers, parents, and students.

Who can use Ilmify?

Ilmify is ideal for Islamic schools, maktabs, madrassas, and related educational institutions. Teachers, parents, and students each have role-based access

Is Ilmify available globally?

Yes, Ilmify is accessible from anywhere in the world via web and mobile apps.

What languages does Ilmify support?

Primarily English, Tamil, Malayalam, Arabic and Urdu, but additional language support may vary by region or update.

Which types of educational institutions is Ilmify designed for?

Ilmify is built specifically for maktabs, madrassas, and Islamic schools offering Hifz, Nazirah, Tarbiyah, and academic subjects

Do I need an internet connection to use Ilmify?

Yes, an internet connection is required for real-time features, though limited offline access may exist in the mobile app

Can Ilmify be used both online and offline?

Ilmify works entirely online to ensure real-time accuracy and seamless syncing across all users and devices. Offline access isn’t available, as core features like attendance, assessments, Salah tracking, and student records depend on live connectivity for data security and consistency..

How do I register as a new user?

Institution admins can register via the website. Parents and teachers are added through the institution's admin panel.

What devices can access Ilmify?

Ilmify can be accessed via Android phones, tablets, desktops, and potentially iOS (if supported).

What happens to my data if I stop using Ilmify?

Your data remains secure. Institutions may request data export or deletion according to Ilmify's policy.

? Institutions / Admins

How do I create an institution on Ilmify?

Log in using the credentials provided to you.Once you're in the dashboard, go to the Setup section in the navigation bar.After clicking Setup, you’ll see different modules that need to be completed. You can fill in the required details for each module either manually or through bulk upload, depending on what suits you.If you need any help at any stage, just contact us — we’ll guide you through the process without any hassle.

Can I add multiple branches of my institution?

Yes, Ilmify supports multi-branch institutions, each with independent settings and reporting.

Can I customize subjects and classes?

Absolutely. You can create custom subjects, grades, and class sections.

Is student data safe and private?

Yes, Ilmify prioritizes data security with encryption, role-based access, and GDPR-compliant policies.

How do I assign user roles (admins, teachers, staff)?

From the admin panel, you can assign roles when adding users.

Can I import student data in bulk?

Yes, Ilmify provides bulk upload options for student/staff onboarding via Excel or CSV.

Is there support for registering new academic years?

Yes, institutions can define new academic terms and manage year-wise data.

Can I manage exam schedules and grades?

Yes, exam schedules, grading, and report cards are fully supported.

Can I generate reports on attendance and performance?

Yes, detailed analytics and downloadable reports are available.

How do I handle cancellations or subscription changes?

Refer to Ilmify’s cancellation policy or contact support for plan updates.

? Teachers

How can teachers track student progress?

Teachers can view attendance, Salah tracking, assignment status, and performance analytics per student.

Can teachers upload resources or homework?

Yes, teachers can upload class materials, tasks, and homework.

How do I mark attendance via the staff panel?

Log in to the dashboard, select the class, and mark attendance via a daily checklist.

Can I record performance related to Hifz or Nazirah?

Yes, Ilmify includes custom modules to record Hifz/Nazirah progress and revision tracking.

Can I view student progress and exam results?

Yes, performance graphs and term reports are visible to teachers based on their assigned class.

How do I submit marks and grades?

Marks can be uploaded manually or via bulk sheets under the exam module.

Can I communicate with parents via the platform?

Yes, messaging features are built-in to allow teacher-parent communication.

Is there a way to track student Salah logs?

Yes, Salah tracking is a dedicated feature for Tarbiyah progress.

Can I adjust timetables or class schedules?

Admins configure timetables, but teachers can view and request changes.

? Parents

How do parents log in to Ilmify?

They receive login credentials from the institution and use the Ilmify mobile app or web portal.

What if a parent has more than one child enrolled?

All children are linked to the same parent account for easy switching.

Do parents receive real-time notifications?

Yes, about attendance, tasks, marks, and announcements.

How do parents view attendance records?

The app dashboard shows daily, weekly, and monthly attendance summaries.

Can they review task submissions and outcomes?

Yes, task status and teacher feedback are available per child.

How do parents see their child’s exam results?

Results are shared through the app once published by the teacher.

Can parents monitor Salah / Tarbiyah progress?

Yes, this is a major feature of Ilmify for Islamic upbringing.

How secure is parent access?

All logins are role-protected, and data is encrypted end-to-end.

Can a parent set alerts or reminders?

Yes, reminders for homework, Salah, and exams can be seen in the app.

Do parents need to install a separate app?

They use the same Ilmify app with a parent login.

? Technical & Support

Is Ilmify mobile-friendly?

Yes, it is available as a mobile app and works well on tablets and mobile browsers.

Do I need to install any software?

Only the mobile app for phones; web access is available without software installation.

How do I activate push notifications?

Enable them through your mobile device settings after logging in.

What kind of training or onboarding is available?

Admin dashboards include onboarding, and support teams guide institutions through setup.

How can I contact customer support?

Support is available via Call ,WhatsApp and email from the Ilmify contact section.

Are there user guides or tutorials available?

Yes, video walkthroughs and step-by-step documentation are provided during onboarding.

What is the refund and cancellation process?

Full details are on the Refund & Cancellation Policy.

How are data privacy and security handled?

Ilmify uses encrypted storage, role-based access, and secure cloud services.

Does Ilmify integrate with other tools or platforms?

Currently, it’s a self-contained ecosystem, but API-based integrations may be available on request.

? Pricing & Billing

Ilmify free?

No, Ilmify isn’t completely free.
A 3-month free trial is available to explore all features before subscribing. After that, you can continue with flexible installment payment options based on your plan.

What pricing plans are available?

Ilmify offers flexible subscription-based plans designed to meet different institution sizes and needs:
Plan Alif – ₹590 / Institute / Month
Up to 200 Students
Plan Ba (Popular) – ₹1,180 / Institute / Month
Up to 500 Students
Both plans are subscription-based, and you can choose the one that best fits your institution’s requirements.

Are there limits on student numbers per plan?

Yes, each plan has a student capacity limit.
Plan Alif supports up to 200 students.
Plan Ba supports up to 500 students.
Choose the plan that best fits the size of your institution.

Can I switch plans anytime?

Yes, you can upgrade or downgrade based on need.

How do I pay (monthly, half‑yearly, yearly)?

Payments can be made online via the dashboard with flexible term options.

Are there discounts for long‑term subscriptions?

Yes, yearly plans typically include discounts.

What happens if payment fails or is delayed?

Access may be restricted until payment is resolved; contact support immediately.

Can I get a prorated refund if I cancel mid‑term?

Refer to the refund policy for details.

Are taxes or transaction fees included in pricing?

Usually included, but exact terms are shown at checkout.

How do I upgrade or downgrade my plan?

Log into your admin panel or contact Ilmify support to modify your subscription.

?

Didn't find your question?

Feel free to reach out via our Contact Page or email us at support@ilmify.app — we're here to help.